First 14 days
If you are on your first paid plan and it is not working for you, ask for a refund within 14 days of your first payment and we will refund that payment in full.
Monthly plans
Monthly plans can be cancelled at any time before the next billing date. You keep access until the end of the paid month. We do not refund partial months after the first 14 days.
Yearly plans
Yearly plans can be cancelled within 30 days of payment for a refund of the unused months, minus the months already used at the monthly price. After 30 days, the plan runs to the end of the year without renewal.
Upgrades and downgrades
Upgrades are prorated and charged straight away. Downgrades take effect at the next billing date, with no refund for the current period.
What is not refundable
- Partner commissions approved and paid out by the brand.
- Transfer fees charged by payment partners.
- Fees for accounts suspended for breaking the Terms of Service.
How to ask
Send a refund request through the contact page from the email linked to your account. Approved refunds go back to the original payment method within 7 to 10 working days.